Frequently Asked Questions

1 unit. Order 1–4 machines and we ship by express courier or LCL sea freight — a full container is optional, not a requirement.

1–4 machines ship by express courier or LCL sea freight. Full-container (FCL, ~100+ units) sea freight is arranged for bulk distributor orders.

Import duty and taxes are the buyer's responsibility. We prepare every shipping document — invoice, packing list and bill of lading — to support your clearance.

Transit time varies by destination and is usually a few weeks by sea. Your forwarder will confirm the exact schedule; we quote FOB Ningbo or CIF to your port.

220V / 230V / 240V single phase as standard, matching mains supply across Africa, South Asia, Southeast Asia and Latin America.

Yes — we can quote other voltages on request. Tell us your country and we'll match the correct configuration before shipping.

We provide the documents required for import — invoice, packing list, bill of lading and certificates — and cooperate with pre-shipment inspection (PVoC / SONCAP) for your market.

T/T bank transfer is standard. For Bangladesh and other markets that prefer it, we also accept irrevocable LC at sight.

Yes — the minimum order is 1 unit, so you can start with a single machine to test quality before committing to a bulk order.

12 months on the machine head. Spare parts are kept in stock so a worn part never stops your production for long.

Yes — needles, bobbins, rotary hooks, presser feet and servo motors are kept in stock and can ship with your machine order.

Every machine ships with an English manual and troubleshooting guide, and we provide remote support by email and WhatsApp.

A new machine comes with a warranty, a fresh motor and readily available spare parts. A used machine costs less upfront but has unknown wear. If budget is tight, a used machine can work — ideally upgraded with a new servo motor.